Jobs

About Skypoint

Skypoint is a HITRUST r2–certified Agentic AI platform for healthcare operations, designed to accelerate productivity and operational efficiency across healthcare organizations. Our platform enables healthcare providers, payers, and senior care organizations to unify fragmented data, model industry-specific ontologies, and deploy AI agents that automate workflows and support better, faster decision-making.

Founded in 2020 in Portland, Oregon, Skypoint has grown to a team of over 75 employees and now serves more than 100 customers. We are proud to be recognized on Deloitte’s 2024 and 2025 Technology Fast 500™, celebrating the fastest-growing technology companies in North America, and to be featured on the INC. 5000 list in 2025, reflecting our strong and sustained revenue growth over the past three years.

About the Role

We are seeking a tech-savvy and customer-focused professional to manage website chatbot interactions and engage prospects through live chat. This role combines AI-powered automation with human-led sales engagement to ensure high-quality conversations, strong customer experience, and effective lead conversion.

The ideal candidate has a background in Sales or Customer Support, excellent English communication skills, and is comfortable working US PST hours from Bangalore.

Key Responsibilities

• Manage and monitor live chat conversations after initial AI chatbot interactions.
• Engage visitors, qualify leads, and convert them into sales opportunities.
• Provide accurate information about our products.
• Coordinate with Sales and Marketing for follow-ups and lead nurturing.
• Log and track interactions in HubSpot, Jira, or other CRM tools.
• Identify recurring queries and suggest chatbot improvements.
• Stay updated on company products and AI capabilities.
• Maintain response time and conversion KPIs while delivering excellent customer experience.

Required Qualifications

• 2–3 years of experience in Sales, Inside Sales, Business Development, or Customer Support.
• Strong verbal and written English communication skills.
• Experience with live chat platforms and CRM/ticketing tools.
• Familiarity with HubSpot, Jira, or similar systems.
• Basic understanding of AI, SaaS, or technical products.
• Strong customer handling and objection resolution skills.
• Ability to work independently in a fast-paced environment.
• Willingness to work in PST hours from Bangalore.

Preferred Skills

• Experience in B2B tech or SaaS companies.
• Interest in AI and emerging technologies.
• Ability to simplify technical concepts for customers.
• Sales-oriented mindset with strong follow-up discipline.

What We’re Looking For

• Proactive and confident communicator.
• Tech-curious and eager to learn AI solutions.
• High ownership and accountability.
• Customer-first approach with strong problem-solving skills.

Life at Skypoint

Life at Skypoint is vibrant and forward-thinking, focused on harnessing the power of AI and advanced technologies to innovate and solve real-world challenges. Our culture thrives on creativity, strategic thinking, and a commitment to excellence, offering a collaborative environment where every contribution is valued.

We are dedicated to fostering personal and professional growth, ensuring team members have opportunities for advancement through continuous training and a flexible work-life balance. Skypoint offers competitive benefits, including comprehensive health insurance and retirement plans.

What We Offer:

• Competitive compensation with stock options
• Comprehensive health benefits, including OPD & gym reimbursements and mental wellness support
• Continuous learning and career growth opportunities

Skypoint is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic