Field Service Technician at ESS
Remote / California, US / Wilsonville, OR, US

Note: ESS is committed to the safety and wellbeing of our employees and community therefore we require COVID-19 vaccinations as a condition of employment. Medical and religious exemptions may apply.

Catalyzing a cleaner future.

At ESS (NYSE: GWH), our mission is to accelerate global decarbonization by providing safe, sustainable, longduration energy storage that powers people, communities, and businesses with clean, renewable energy anytime and anywhere it’s needed. As more renewable energy is added to the grid, long- duration energy storage is essential to providing the reliability and resiliency we need when the sun is not shining, and the wind is not blowing.

Our technology uses earth-abundant iron, salt, and water to deliver environmentally safe solutions capable of providing up to 12 hours of flexible energy capacity for commercial and utility-scale energy storage applications. Established in 2011, ESS Inc. enables project developers, independent power producers, utilities, and other large energy users to deploy reliable, sustainable long-duration energy storage solutions. For more information visit

ESS is hiring a motivated Field Service Technician (FST) to perform onsite commissioning, repairs and updates, and preventative maintenance on our Energy Warehouse™ product. FST works closely with our Field Service Engineers and external customers to solve technical problems and identify areas to improve customer satisfaction.

What you’ll do at ESS.

  • As part of the ESS Field Service Operations group and in support of our Field Service Engineers, provide onsite commissioning of our Energy Warehouse™ product, upgrades, updates, repairs, and planned maintenance service.
  • Contribute to customer satisfaction targets as specified.
  • Collaborate with internal partners to resolve customer issues and improve processes.
  • Follow and support the administration structure within the Field Service group both for the company in general and at any customer site.
  • Follow all reporting responsibilities of the Field Service group including providing status updates to assigned Field Service Requests (FSR) and entering Field Service Observations as appropriate.
  • Follow all company policies that pertain to material requests, inventory control, and spare parts maintenance.
  • Follow all company policies regarding environment, health, and safety.
  • Maintain technical competency level servicing by attending training, staff meetings and remaining up to speed on new products, markets, customers, and competitors.
  • Work on assignments where independent action and moderate degree of initiative are required to resolve problems and recommend actions.
  • Manage travel expenses and follow ESS travel policies and guidelines.
  • Display professionalism, understanding, tact, fairness, and technical knowledge in all internal/external customer interactions.

What you bring to the table.

  • 2-3 years of proven experience in a similar capacity with direct experience in any electrical, mechanical, chemical, and plumbing servicing of large industrial equipment.
  • AA in a technical field.
  • Ability and willingness to travel 75% either domestically or internationally.
  • Ability to construct and assemble electrical conduit and junction boxes. primarily in support of test equipment.
  • Ability to follow job required Operating Instructions, Standards and Safety Protocols, per pre-defined processes.
  • Must be able to wear Personal Protection Equipment according to OSHA rules and regulations.
  • A spirit of enthusiasm to support our company’s success and to provide excellent service to our customers.

We’d love to see:

  • Working experience with large industrial system, battery, or fuel cell systems or similar chemical processing equipment.
  • Works well under pressure.
  • Strong interpersonal skills.
  • Responds well to internal and external customer needs.
  • Can be counted on to follow through on commitment.
  • Effective at working in team situations.

Working Conditions

  • Has good visual acuity and manual dexterity.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
  • Ability to stand for extended periods of time.
  • Ability to work outdoors in weather with appropriate gear.

Benefits of working at ESS.

In addition to the value of working with and helping grow a global reaching clean technology, ESS offers Company assisted medical, dental and vision, 401k with Company match, Employee Stock Purchase Plan (ESPP), a generous PTO accrual, and 8 paid holidays.

As an equal opportunity employer, we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis, without a need for sponsorship.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.