Director of Employee Experience at Lumen Learning
Remote / United States of America

Who We Are:

Our mission is to enable unprecedented learning for all students with an emphasis on ensuring that race and income are not predictors of success. We are currently supporting more than 400,000 students, 5,000 faculty members at more than 500
colleges and universities across the country. Lumen provides solutions that create effective learning experiences for students and guide faculty members in the use of evidence-based teaching practices that improve student success.
Lumen is a rapidly growing company—we’ve doubled this last year alone! We are doing something that has not been done before by disrupting higher education. Our team members thrive in growth environments and are successful due to their creativity, commitment, generosity, openness, and drive to create belonging for our team and community.

We are committed to building and supporting a diverse and inclusive team. We know we can only achieve our goals by creating a team of differing perspectives, social circumstances, values, and abilities, including members of historically marginalized communities.

Our Culture:

At Lumen, we give you the opportunity to work with amazingly smart humans who genuinely care about each other and making a difference in education. As a company, we not only encourage high performance that disrupts a stale industry— we encourage our employees to be themselves and have fun. This takes the form of encouragement via gifs in Slack, self-expression through team t-shirt design competitions, working together through virtual escape rooms, and working seamlessly across geographies whether on a new idea or a new dinner recipe together. We are inspired by those around us and enjoy working together to leave higher education, Lumen, and each other better than we found them.


The Perfect Fit:

You are a leader with a drive to better the employees and the company. A person that is creative, passionate, and can envision elegant solutions where others see only roadblocks. You have innate ability to collaborate with teams to build relationships and deliver great results. You understand how to take the vision of the Lumen and translate it to tactical steps to execute. A team player with an upbeat, positive attitude that has experience dealing with a wide variety of different personalities and doesn’t mind diving into the details or popping up to the bigger picture. A storyteller that provides metrics as we move along in our journey. Someone that thrives on setting goals, demonstrating progress, and moving things forward. Excited by growing your career with us and bringing magic to everyday employee experiences.

The Job:

The Director of Employee Experience is a key position on the Lumen Learning Leadership Team and will work across the company to support employees in creating unprecedented learning for all students. This position will be responsible for leading the development, implementation, and management of Human Resource and People initiatives across Lumen aimed at improving the employee experience and scaling our workplace culture as we grow. They will design and execute positive company-wide employee strategies across function and geographies. This position requires thorough understanding of Lumen’s strategic plan, operating objectives, and core values. The successful candidate must possess strong relationship-building skills and is expected to play a proactive and visible role.
Already a Top 100 Technology Workplace in Oregon, this will be Lumen’s first full-time Human Resource Leadership position and joins the team at a time of tremendous growth. The immediate focus for the Director of Employee Experience will be centered on recruiting, hiring, and onboarding along with developing strategies for improving professional development across the team.

Key Metrics – The primary metrics for the position include:

  • Meet targets for support in recruiting and hiring
  • Meet targets for onboarding and retention
  • Develop and implement professional development strategy

Organization Alignment:

  • Reports to the Chief Operating Officer
  • Collaborates with all members of the leadership team
  • Manages the HR Assistant and works closely with the executive team

Essential Duties & Responsibilities:

  • Partners with the leadership team to understand, plan, and execute the organization’s human resource and talent strategy (recruiting, retention, & succession).
  • Craft new policies and programs based on business requirements and changing employee needs.
  • Design a balanced, ongoing, employee training and development program.
  • Coordinate quarterly employee and company events.
  • Provide company-wide communications.
  • Maintain knowledge of industry trends, best practices, and employment legislation to ensure compliance across multiple states.
  • Develop strategies designed to improve employee engagement and attract/retain the best talent.
  • Identify metrics to measure success of employee engagement projects and initiatives.
  • Research and deploy recruitment, compensation, and benefit strategies to attract diverse, high-quality applicants.
  • Manage, coach, and direct human resources team.
  • Provides support and guidance to leadership, and other staff when complex, specialized, and sensitive questions and issues arise.
  • Partner with department leaders to effectively manage the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants.
  • Oversee & engage in employee disciplinary meetings, terminations, and investigations.
  • Other duties as assigned.

Key Competencies & Skills:

  • Expert Listener: Demonstrated ability to hear differing perspectives, influence, and gain consensus.
  • Communication and Collaboration: Excellent interpersonal, coaching, presentation, oral, and written communication skills.
  • Entrepreneurial Spirit: Independent thinker with a creative vision on how to tackle diverse problems.
  • Action Oriented: Strong organizational skills, including the ability to manage multiple concurrent initiatives while paying close attention to the details.
  • Inspirational Presence: Be Lumen’s ultimate cheerleader to help teams understand how their work contributes to end goals. Work with managers to create team cohesion and fulfillment.
  • Simplification: Able to distill the complex in to the simple and communicate the best path forward.
  • Strategic Thinking and Analytical Skills: Ability to look at each problem or data set from many different angels to find innovative and simple solutions.
  • Data-Driven Problem Solver: Solid business acumen, management reporting, and problem-solving abilities.
  • Conflict Management: Excellent interpersonal, negotiation, and conflict resolution skills.
  • Priority Setting: Ability to prioritize tasks and delegate them when appropriate.

Qualifications:

  • BS/BA degree required.
  • SPHR, SHRM-CP, or SHRM-SCP highly desired.
  • A minimum of three years of human resource management experience preferred.
  • Success developing, coaching, and mentoring teams with at least 1 direct report.
  • Proficiency with or the ability to quickly learn the organization’s collaboration, HRIS and talent management systems: Google Suite, Slack,and Gusto

Salary:

Commensurate with demonstrated skills and experience and to include a generous benefits package with unlimited PTO and company shares.

How to Apply:

If you are an out-of-the-box thinker, committed to making a best-in-class employee workplace, and believe that better experiences shape a better workplace—we’d like to hear from you. For consideration, please submit your application via