Continuous Improvement Engineer at Lumen Learning
Remote / United States of America

As a Continuous Improvement Engineer, you’ll be an integral member of a team of researchers, learning engineers, and course product managers all working to make Lumen’s courseware support student learning more effectively every semester.

We’re looking for creative and optimistic problem solvers who naturally collaborate, don’t require a lot of direction, and increase the diversity of the team.

Organization Alignment

This position is a member of the Learning Team. For candidates outside the Portland, Oregon metropolitan area, this is a remote position, based in your home office.

Primary metrics for this position include:

  1. Timely evaluation and integration of community suggestions into Lumen’s courseware offerings
  2. Timely integration of data-driven continuous improvements into Lumen’s courseware offerings
  3. Regularly designing and running A/B tests that can clearly demonstrate which changes are improving student outcomes and which are not

Key Responsibilities

  • You are the primary owner of Lumen’s community-driven continuous improvement work. You work independently (or together with course product managers and subject matter experts as necessary) to evaluate and implement changes to Lumen courseware suggested by our user community.
  • You are the primary owner of Lumen’s data-driven continuous improvement work. You work independently (or together with course product managers and subject matter experts as necessary) to implement changes to Lumen courseware as suggested by our analyses of learning data.
  • In collaboration with the Director of Research and Continuous Improvement, you design and run A/B tests in order to determine whether changes made through the continuous improvement process actually improve student outcomes. 
  • You contribute to the development and continuous improvement of Lumen’s processes and tools for engaging in continuous improvement.
  • You are an effective advocate within Lumen and with Lumen’s partners for the role of continuous improvement and A/B testing in improving student learning.
  • You manage multiple continuous improvement projects simultaneously.
  • You proactively share the skills and knowledge that you gain with other members on the team and encourage others to share their expertise with you so that the collective team can continue to grow and succeed.
  • You embody Lumen’s values in all interactions with employees, customers, partners, and community members.
  • This position requires occasional travel.

About You

  • You have experience designing and creating technology-mediated learning experiences.
  • You have a passion for making things better than you found them.
  • You respect and enjoy working with people, organizations, and stakeholders unique to the higher education sector.
  • You are a hands-on and motivated individual who is capable of working in a fast-paced environment to do high-quality work.
  • You have excellent time management, interpersonal, problem solving, organizational and technical skills.
  • You demonstrate initiative, adaptability, and manage dependencies and expectations while effectively communicating with all stakeholders.
  • You are team-oriented, communicate clearly and effectively, and demonstrate the ability to work well with others in a creative and collaborative environment.
  • You bring empathy to your job. You care about how your work and your attitude affect those around you: if you hurt someone, it hurts you. Everything you do runs through this filter.
  • You’re an informed champion of Lumen’s products and solutions. You’re enthusiastic about using them and understanding how they work inside and out, and you seek to improve them.
  • You enjoy communicating with customers. You know it’s essential to listen and understand before being heard. You strive for transparency and communicate with tact. You also know how to adapt your style to different kinds of customers – from those that want to be your best friend to those that just want the problem solved.
  • You’re extremely reliable. Everyone knows that when you take on a task—whether it’s huge and scary or tiny and boring—you’re going to see it through to the best of your ability.
  • You like to have fun with your work and with your co-workers.

Qualifications

The ideal candidate has the following qualifications. If this doesn’t describe you exactly but you believe you would be successful in this role anyway, please apply anyway!

  • Master’s Degree in instructional design, learning science, learning engineering, or a related field; or equivalent experience and knowledge gained in some other way
  • Experience designing and creating technology-mediated learning materials
  • Experience conducting program evaluations or educational research
  • Experience working in an academic setting 
  • Experience working on distributed/remote teams
  • Track record of successfully prioritizing multiple tasks to meet multiple deadlines
  • Excellent written and verbal communication skills
  • Ability to do light HTML coding
  • Ability to process and modify simple graphics as needed.
  • Ability to follow web accessibility standards including WCAG and Section 508.

If you have some of these too we’ll be delighted

  • Experience teaching at the college level
  • Experience with user insight tools like FullStory
  • Experience with behavioral economics

Benefits

  • Autonomy
  • 401k matching
  • Full employee health premium covered by the company
  • Take the time off you need, with manager approval
  • Paid holidays
  • Technology and training allowances
  • Work with exceptional people on an important, fulfilling mission