Strategic Account Manager at 2Morrow
Kirkland, WA, US

The Strategic Account Manager plays a critical role at 2Morrow in supporting and growing our clients (employers, wellness partners, states, and health plans) as they encourage their populations to live healthier lives via the use of 2Morrow’s digital health programs.

 

As the owner of the client relationship, the Strategic Account Manager will ensure successful launches, monitor engagement, troubleshoot issues, identify opportunities, and encourage retention. Key metrics will include engagement, retention, renewals, and revenue growth from new opportunities.

 

This position will work cross-functionally to balance effective client management and strategic business growth.

 

2Morrow needs your passion for great customer service, industry knowledge, strong communication skills, sales experience and drive to do something that matters! Join an amazing team of like minded people who share the goal of using digital health to expand access and improve lives.

 

About 2Morrow: 2Morrow provides a suite of clinically tested, digital health programs for clients such as employers and public health agencies. Our unique methodology helps participants effectively modify their own behavior by drawing on their authentic personal values, leading to better health and greater emotional wellbeing. A track record of clinical and commercial success has given us the opportunity to expand into medical-grade products designed for the emerging Digital Therapeutics market. Our programs place a strong emphasis on strengthening the emotional wellbeing of users, and this value permeates our internal culture as well.

 

Essential Duties and Responsibilities: 

The following is a list of general job responsibilities for the Strategic Account Manager position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.  

 

Account Management

  • Regularly engage clients with a  solid understanding of how our products support their goals.  
  • Work closely with the sales team to support successful client launches including; training, communication plans, tech integrations, and expectation management
  • Develop a deep understanding of  2Morrow’s Digital Health offerings and how they support clients needs.  Pro-actively work with clients to monitor engagement and optimize utilization of 2Morrow’s programs and look for opportunities to improve 
  • Be the “voice of the client” sharing client needs/concerns with the internal team. Proactively communicate challenges, client issues or concerns to management
  • Effectively message and convey 2Morrow’s value proposition to clients
  • Identify and troubleshoot any client technical issues with the tech team to assure resolution
  • Actively use 2Morrow’s CRM (customer relationship management) tools
  • Potential for minimal travel including overnight/multi-days to provide on-site client support
  • Maintain confidentiality of end user information and comply with HIPAA policy

 

Sales and BizDev Support

  • This role will work closely with the EVP of Business Development team to identify new opportunities with current clients and generate new clients.  
  • Serve as part of the sales team by responding to inbound inquiries, supporting sales, and partnering with the EVP of Business Development to attract new clients. 
  • Potential for travel including overnight/multi-days to sales conferences or events (both of which require being fully vaccinated for COVID-19)

 

Other: General 

  • Be comfortable with and interested in technology! (We are a digital health company)
  • Ability to thrive in a dynamic company that is growing and innovating
  • Be self driven with the ability to work successfully  independently and in a team      
  • Maintain confidentiality of end user information and comply with HIPAA policy
  • Engage in regular continuing education / professional development
  • Perform other duties as assigned

 

Qualifications:

  • Bachelor’s degree (Business, Psychology, Public Health) or equivalent work experience 
  • 3+ years account management experience in the Health or Wellness Industry. Working with employers or other payors.
  • Track record of successfully managing complex clients or partners and delivering a growth in revenue from existing clients.
  • Track record of resourcefulness and exercising independent initiative with confidence
  • Demonstrate organization, planning, and problem solving to prioritize multiple client expectations 
  • Bonus:
    • Healthcare sales experience
    • Rolodex and contacts in the employer, broker or related space
    • CRM expertise 

 

COVID-19 Precautions:

  • Remote interview process
  • Virtual meetings
  • 2Morrow policy and travel requirements for this role mandate COVID-19 fully vaccinated status

 

Work Location:

  • Kirkland WA (Initially remote, post-COVID we are excited to offer a hybrid model where we require only 2 days/ week in the office)

 

Hours of Work:

  • Flexible full-time hours available in collaboration/agreement with manager.

 

Physical Demands and Work Environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.

 

Equal Employment Opportunity:  

2Morrow Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.