Contract UX Researcher/Designer at getEdify
United States of America

Thanks for considering Edify! Edify is the frictionless way to onboard software engineers. Our software allows managers to create customized onboarding plans in record time. Those onboarding plans help new hires ramp up quickly, get comfortable in their new roles, and feel confident on Day 1. Edify's big vision is to be the operating system for high-performing engineering teams. If you believe in a future where all software engineers, from junior to senior, are welcomed and allowed to be their best, we want you at Edify!

Edify is thrilled to be a part of Techstars Seattle 2021 class! We recently closed our seed round.

About the Role

In this role, you'll work closely and collaboratively with Product, Engineering and Customer Operations to shape the user experience within eddy, our onboarding Slackbot and help us to create our first administrative webUI. You'll grow the user feedback process with empathy; managing user interviews, usability testing, surveying, and analyzing usage metrics to understand how users are using the product. You will guide the development process through the creation of wireframes and prototypes; stories; user flows; and development of conversation elements. Ultimately, you will help developers and engineering managers achieve their goals via Edify's mission: to remove friction from every aspect of an engineering team's daily life, enabling them to build the best products in the world.

Project Scope

Phase 1 (4 weeks, up to 80 hours to be completed by March 31st)

  • Audit the following assets from out user feedback program, and provide recommendation for update: persona profiles, user interview templates, analysis framework updates, and user survey tools
  • Conduct 8 user interviews across three persona types: manager, new hires, buddies
  • Create low fidelity wireframes and workflow diagrams for Ingest and Basic Reporting and Dashboard workflows
    • Ingest with delegation: 7-10 wireframes and 3 user flows (Answer, Delegate, Update)
    • Basic Reporting: 1-2 wireframes and 1 user flow (New Hire Progress Report)
    • Dashboard: 4-5 wireframes (Notifications and Onboarding Progress, Navigation to Account Settings, Ingest, Reporting)

Phase 2 (4 weeks, up to 80 hours to be completed by April 30th)

  • Conduct 8 user interviews across three persona types: manager, new hires, buddies
  • Work with Director of Product and Engineering Team to determine conversational format changes to support transition to tree based conversation structure
  • Create and update conversational dialog for eddy based on usage and user feedback data, expand eddy's current onboarding content to include 60 day plan

Ideal Qualifications

  • Strong verbal communication skills, you should be confident presenting, reaching out to new people, conducting interviews, and telling stories
  • Excellent copy writing abilities
  • The ability to understand and analyze data
  • Experience creating low fidelity wireframes and prototypes and including a basic understanding of visual design best practices
  • You have 1-4 years of experience in this field or a related field

Key Information

  • This is contract position
  • Currently we can only accept applicants who are authorized to work in the US.

Thank you for considering this role with Edify! We're honored that you believe in our vision and that you want to pursue this process with us. We look forward to talking with you!

Be sure to learn about Working with Edify before applying.

Please complete your application here.

*Currently we can only accept applicants who are authorized to work in the US.