Company: Indow is an award-winning Portland startup selling a new type of window insert using
patented technology. Our product was developed to save energy and reduce carbon emissions. The
window inserts also have significant noise dampening properties to help customers enjoy peace and quiet
even in noisy neighborhoods. We are experiencing healthy growth across the US & Canada and will
expand to other countries down the road.
We offer extra paid time off for anyone taking alternative transportation (bike, bus, etc) to work. We have
a Ministry of Fun, which organizes company breakfasts, holiday events, and more. Impassioned ping
pong matches are not uncommon. Among our core values is innovation and constant improvement, and
all employees are encouraged to contribute ideas for how we can make things better. Everyone has a
You: We are looking for a friendly, outgoing, detail-oriented and computer savvy customer support
specialist who shares our passion for the environment and for the growth and success of the company.
Job Description & Responsibilities:
Indow® is looking for a Customer Support Specialist to join
our ambitious and growing organization. This candidate will effectively work with our inside sales team as
well as consumers via phone and email across the United States to help bring comfort and quiet to their
homes. The ideal candidate will be highly computer literate, detail oriented, organized and efficient. This
is a support role and not a direct sales position.
Being the front lines on the phones, email, web chat and our web form for customer inquiries. Will
assign leads to a dealer or our internal sales team and provide a warm handoff.
Respond to social media comments/postings and provide updates to management on social trends.
This position will manage our automated check in email campaign system, meaning that they must
reply to customers, log interactions in salesforce, investigate service issues, file cases, and escalate
Perform random check in calls to customers to assess dealer and internal sales team performance.
Assisting with routing dealer calls and providing light support (directing them to self-service material
on our resources pages)
Special assignment projects from the sales department, including compiling research of areas and
pulling reports from salesforce
Required Skills & Qualifications:
The ideal candidate is motivated by a passion for growth and
learning, as well as a genuine desire to help customers improve the comfort and efficiency of their home
or business while simultaneously helping them reduce their carbon footprint. Skills and qualifications
Strong written and verbal communication skills
Strong computer literacy (Salesforce.com or other CRM system preferred, strong excel experience
Highly motivated self-starter
Interest in and passion for carbon mitigation, energy efficiency and environmental responsibility
Thrives in a startup environment – self starter, driven, comfortable with ambiguity
Calm and productive in the face of deadline pressure
Loves continuous learning and growth
Good listening and interpersonal skills
Clear written and verbal communication
Complete commitment to personal integrity
Organized, thorough and systematic
Indow® Windows is committed to a diverse workplace and welcomes applicants from any race, color,
religion, sex, sexual orientation, national origin, age, marital status, disability or veteran's status
Indow’s Mission: We provide our customers with comfort and quiet while helping them achieve
financial and environmental harmony.