Business Analyst, Field Operations at Auth0
Bellevue, WA, US
Auth0 provides a secure, highly available, enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.
Auth0 is loved by developers and trusted by global enterprises. More than 500.000 unique users visit each month due to our compelling content and the functionality of our identity platform. Our mission is to simplify developers' lives, improve security, and reduce identity TCO for our enterprise customers, by making identity simple, secure and extensible. We strive to maintain a welcoming and inclusive culture built on the principle of "No B.A.P." (No BS, No A-holes, No Politics).
We are seeking a business analyst for our Field Operations team.  Field Operations supports customer-facing teams including sales, customer success, professional services, and technical support. This role will own forecasting models, operational reporting and dashboards in Tableau, and will support commissions processing activities.  The ideal individual will provide proactive analysis and support other areas of operational support as needed. You’ll enjoy flexibility in where and when you work and will be measured on your output, not the number of hours you sit in a chair.

Key Responsibilities:

    • Work with team members to maintain a high level of data accuracy and completeness, identifying and resolving data-related issues.
    • Develop and run periodic and ad hoc reports that support all levels of the organization in improving the overall business.  
    • Collaborate with front line managers on analyzing reports and presenting findings.
    • Provide operational support for a variety of initiatives to streamline processes, reduce administration and achieve team/business goals.
    • Develop and maintain operational dashboards in Tableau as a “single source of truth” for all Field Operations teams.
    • Work with Sales Operations to confirm commissions inputs and verify accuracy of commissions calculations.

Key Qualifications:

    • Ability to analyze data and create customized reports and charts in a variety of reporting tools, namely Tableau.
    • MS Excel skills a must for occasional ad hoc reporting, though use of other more shareable methods preferred when possible.
    • Understanding of database relationships and experience with one or more BI tools; Tableau preferred.
    • Positive, high-energy attitude, independent, and takes ownership of all tasks from start to finish.  
    • Acute attention to detail.
    • Demonstrated track record of being proactive and creative in problem solving.
    • Strong desire and follow through to make things easier for teams we are supporting.
    • Consistently operates in an attitude of partnership and collaboration.
    • Develops strong relationships in all organizations and promotes company culture and values.
    • Works well with all kinds of people and contributes to an enjoyable work environment.
    • Excellent written and verbal communication skills.
    • Bachelor's degree in Finance, Math or Business Administration or related field preferred.
    • Prior work experience in sales/field operations and/or technology company preferred.
Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.