Customer Account Manager at NurseGrid
Portland, OR, US

The Opportunity:


 


We are hiring for a Customer Account Manager to join our growing team. You will play a vital role for managing all aspects of relationship management and for strategically partnering with NurseGrid’s customers. This position requires advisory level input for the implementation project team and monitor progress to ensure the success of the ongoing deployments of our NurseGrid products.


 


As a Customer Account Manager, you will work closely with internal stakeholders in various departments such as Sales, Customer Success, Implementation, Training, and Product/Project Management teams to expand our solutions and to develop customer accounts. The right candidate is a strong communicator, is detail-oriented, and has a history of over performance in quota attainment and development of customer accounts.


 


Your challenge:


 


As a member of our growing team, this role creates an opportunity to ensure our customers have the best experience post go-live, leading to higher adoption, retention, and expansion opportunities for NurseGrid. This is a great opportunity for an individual looking to take their career to the next level. Here are things you will tackle:


 


Become an expert in the features, benefits and application of NurseGrid’s products


Provide proactive support to customers and prospects


Maintain accurate and up-to-date records


Achieve sales support quotas by qualifying prospects


Conduct needs assessment calls with specific prospects


Schedule online product demonstrations


Facilitate activation, growth, and retention of our NurseGrid solutions


 Lead efforts in generating customer references, referrals, and testimonials from our customers


Ensure NurseGrid’s success in the retention and growth of account revenue


Ensure customer success in maximizing the value of NurseGrid solutions


Consult with clients in defining collaboration goals, success criteria and program strategy, to ensure the customer perception of value that leads to sales renewal and expansion


Represent VoC in product development and user experience design


Develop account plans with Account Representatives


 


Requirements


 


What you’ll need:


 


3 + years of proven track record selling SaaS


Experience in managing customer relationships and maintaining relationships in a B2B environment


Strong relationship builder and natural problem solver


Knowledge of CRM software packages


Formal understanding of Solution/Consultative Selling


In-depth knowledge of NurseGrid’s products and services, their functionality and applications in customer learning and development initiatives


Understanding of the different steps involved in a sales cycle and must know how to leverage each state in the sales cycle to advance the sale


Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal


Excellent ability in analyzing opportunity for cross-sell and up-sell potential within existing books of business


Proven ability to prospect and manage a designated territory to maximize revenue growth


Ability to manage multiple relationships within an organization


Strong relationship-building and consulting skills


Operates with a sense of urgency and has a positive, winning attitude


Excellent written/verbal communication skills to interact with senior level corporate management


Willing to travel periodically based on customer and business need


 


What we'd like:


 


Existing knowledge of software in the healthcare space


Experience in SQL or database management


Proven effectiveness at leading and facilitating executive meetings and workshops


Proven experience with account planning


Effective at leading executive discussions


Skillful experience using Gantt charting tools, Kanban tools and online collaboration tools such as JIRA and CRM tools such as Salesforce, Zoho, and Intercom


 


Why you’ll love NurseGrid:


 


At NurseGrid, you will be immersed in an exceptional work environment that is recognized as best in class throughout healthcare. Working at NurseGrid is more than a job. It’s a calling to create focused work on improving the lives of 3 million nurses by delivering innovative solutions across the care continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. You will also be surrounded by colleagues who are committed to helping each other grow and where ongoing feedback flows freely.


 


If you’re looking to make an impact, NurseGrid’s the place for you. To discover what it’s like working for NurseGrid at a personal level, visit our Company page on our website at www.nursegrid.com.


 


NurseGrid is an equal employment opportunity employer. Employment decisions are made without regard to race, color, citizenship status, national origin, ancestry, gender, secular orientation, age, religion, creed, physical or mental disability, marital status, veteran status, or any other factor protected by law.