Technical Support Engineer at Cloudability
Portland, OR, US

You'll thrive in this role if you love solving problems and helping people. You should be systematic, detail oriented and a lover of efficiency. You'll use your excellent communication skills—both oral & written—to empathetically resolve customer issues using your technical prowess.

What you'll do each day:

  • Enthusiastically respond to technical support requests through email, Zendesk and online chat.
  • Proactively and reactively help our customers in account configuration and setup
  • Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
  • Obsess over improving documentation and support system so you don't have to answer the same question twice
  • Making recommendations to improve product and process
  • Evaluate & methodically follow-up on technical customer issues
  • Verify issues to create reproducible and well documented bug reports for Engineering
  • Investigate technical issues with an eye to understanding root cause be that user error, product usability, or data issue and be able to articulate the appropriate resolution on any of those levels.
  • Work with Product & Engineering to track and resolve bugs through to closure
  • Interact with Sales and Services to solve issues and assist in customer onboarding


About Us

Cloudability is a Portland-based startup, changing the way companies measure, monitor, and analyze their cloud infrastructure. With offices in Portland, OR and Boulder, CO, we are a growing team that works closely together. We move fast, and we enjoy what we do. Thousands of companies across the globe use our platform to track cloud usage and optimization.



  • Strong technical troubleshooting skills, perseverance, and patience
  • Availability to work eastern time hours (5am - 2pm pacific time)
  • A love for working with customers and helping them solve problems
  • Strong listening and analytical skills
  • The ability to effectively multi-task and juggle priorities
  • Curiosity about "how things work" and "how to make them better"
  • An understanding of web development technologies and concepts including Ruby on Rails, JAVAScript, JQuery, HTML, CSS, Databases, etc
  • Minimum of 3 years experience in a technical customer support role


  • A competitive full-time salary and stock options - we want you to be excited to be a part of a startup, not starve
  • Fully paid health care, dental, and vision insurance for you and your dependents
  • Paid holidays/unlimited paid time off
  • 401K
  • Flexible work schedule
  • Transportation expenses covered - parking or public transportation pass
  • Wellness benefit
  • Yoga classes on/offsite
  • Tuesday lunches and all kinds of other snacks; really great coffee (important!)