We're making healthcare better. Bright.md helps primary care providers deliver remarkably efficient remote care, increasing provider capacity by up to 30%, efficiency by as much as 90%, and margins by 5x. We're looking for a Technical Success Engineer who’s excited to join our diverse, creative, high-performing team that helps transform healthcare by supporting major health delivery systems with the technical implementation and optimization of our software.
You’ll be working with a great team of people, with a product that’s truly making a difference - and we want you to enjoy it. We'll provide a compassionate, innovative, happy place to work, and support you in your efforts to grow. In Technical Success, you'll work with the technical teams at some of the largest health systems in the country. You’ll also be working with really cool technologies, such as a multi-platform application architecture, asynchronous network software, advanced medical algorithms, clinical ontologies, and mobile platforms. Your ideas will be valued, your efforts recognized, your growth fostered, your contributions rewarded, and your successes celebrated.
Skills & Requirements
You'll work closely with top tier delivery systems, supporting high quality, high value integrations with EMRs, and implementing tools that make patients’ and providers’ lives better. You'll be responsible for understanding and anticipating the technical needs of our customers, ensuring a successful software implementation, and supporting them in getting ongoing value from our software.
Specifically, in this role, you’ll:
Own the technical success of our customers
Guide our customers through the technical implementation process
Identify, advocate for, and implement improved technical tools to better meet our customers' needs
Create and manage high quality, scalable processes that support our customers’ technical success
Manage the software release processes for our customers
For this position, we’re looking for someone who:
Is comfortable configuring and managing technical applications (e.g., tuning and configuring popular open source solutions, parsing application logs, using tools to analyze, profile and troubleshoot OS level issues)
Acts as a technical liaison between customers and internal staff, simplifying complex technical issues and conveying them in a way that non-technical staff and clients will understand, and who is able to understand and manage issues, maintain relationships, and escalate problems
Is comfortable with Linux server configuration and Unix tools; in particular, Unix shells (e.g. Bash)
Can build customer environments with cloud hosting platforms, such as AWS or Google Cloud
Has administered databases and understands NoSQL and essential database concepts
Has experience working with VPNs
Implementation and/or configuration experience with Epic or Cerner EMR systems is a plus, but not a requirement
To do well, you'll need to be highly organized, passionate about delighting our customers, have exceptional communication skills, and a strong sense of urgency. We're looking for someone who eagerly seeks responsibility and isn’t afraid of a challenge. This role requires you to be a critical thinker, and a technical leader for healthcare IT teams with varying levels of expertise. You’ll need to be able to break down complex, technical processes into easily understood issues that can be triaged, tracked and resolved. You’ll establish and manage appropriate tools, guidelines, and documentation to identify and resolve problems, and prevent mistakes. When mistakes do occur, you’ll help ensure that they don’t get repeated.
You'll draw from a wide range of skills; participating in customer calls to facilitate our integrations, writing professional-grade technical documentation, supporting patients, providers, and staff when technical issues are escalated, and evaluating potential software solutions to solve problems we encounter. You’ll play a key role in building the technical tools and processes others will follow, while collaborating with Operations and Development, to help us continue to scale as our software becomes even more widely adopted.
You’ll likely need a BA / BS with at least 6-7 years of prior technical experience. Preference will be given to people with a technical background in healthcare or healthcare IT, but we believe that talent is more important than training or specific knowledge. If you’ve got strong, demonstrated skills, but have taken a different path, we’d still love to hear from you.
Cultural fit is also critical. We’re looking for someone who won’t accept mediocrity, who is open-minded, and who actively shares their ideas. You'll need both technical and communication skills, as well as a strong sense of ownership and escalation - a willingness to step up at times of challenge, and a deep desire to serve and lead our customers in their path to success. We want someone who works well in an innovative, close-knit team; someone passionate and driven to create something valuable, help people live better lives, and have fun along the way.
A Great Place To Work
One of the hottest and most exciting startups in Portland, we've already been recognized as a company that's transforming how healthcare gets delivered. We've closed our second major round of funding and are actively implementing with clinical partners who are leaders in healthcare innovation. Our team has grown to a fantastic group of individuals who are dedicated to leading the industry into the future of healthcare delivery.
We're glad that you're interested in being part of a team that's driven to make a difference. At Bright.md, your ideas will be valued, your efforts recognized, your growth fostered, contributions rewarded, and successes celebrated. You'll have the autonomy to allow your talents to shine, and we'll provide the support you need to become even better.