Customer Success Project Manager at Opal Labs
Portland, OR, US
About Opal

At Opal, we believe enterprise software should be beautiful, simple and designed for the job at hand. Opal is a collaboration platform, built for brand marketing teams to produce, organize and govern creative content.

The Opal StoryFirst™ framework empowers teams with a dedicated environment to visualize and deploy campaigns across all marketing channels, reducing complexity and aligning teams for better marketing results. Our customers are creative, passionate people and, through a platform tailored to their specific needs, we’re helping them rediscover the best parts of their jobs.

Our team is deeply invested in creating a culture that promotes design thinking, collaboration and a passion for excellence. We are building a world class lineup of creative and strategic thinkers that work together as a team to revolutionize the modern marketing organization.

As a Project Manager in the Special Projects group within Opal’s Customer Success team, you will work hand-in-hand with collaborators in every department to deliver a highly-varied portfolio of projects for customers, internal stakeholders and the executive team. A successful candidate is a master of orchestrating people and process in a fast-paced, rapidly-growing startup environment, and confidently tailors project management methods and practices to the project at hand and/or teams involved. This role serves as the linchpin of a dynamic delivery operation that addresses critical business needs at Opal as they come up—the work is highly varied, never boring, and crucial to the success of the company.

Responsibilities:

Work with customers, internal stakeholders and teams to identify, scope, plan and manage projects.
Lead project-focused customer calls and meetings, and be the primary point of contact for customers and internal stakeholders alike.
Own all elements of project planning and management, including budgets, meetings, timelines, scope, documentation, communications and risk mitigation.
Manage the interface between our customer commitments and product operating process to deliver polished work product in a timely, predictable fashion.
Research and document customer and stakeholder needs and expectations, and build consensus on how to address them.
Exhibit ownership, independent judgment and strategic oversight, balancing customer needs and company stewardship.
Requirements:

2-3 years experience as a producer, product or project manager, or in similar roles.
Familiarity with agile software development methodologies (scrum, kanban, lean).
Excellent personal time management, prioritization and organization skills.
Some technical background or technical management experience favored.
Agency and/or software company experience strongly favored.
Strong written and verbal communications skills a must.
Bachelor’s degree or equivalent experience required.
Benefits:

A full-time, salaried position
Full healthcare coverage (health, dental, vision, FSA)
Short-term disability insurance
Early-stage stock options
Company-sponsored retirement program
Company-sponsored outreach & activity programs
A tight-knit, very supportive team — we pride ourselves on our culture
At Opal, we are building a world class organization of creative and strategic thinkers. There are no individual egos at Opal, only a team that strives to revolutionize the modern marketing organization.