Director of Network Engineering and Operations at Bigleaf Networks
Beaverton, OR, US
Position Summary
• Network Engineering and Operations: Our customers expect outstanding network reliability and performance. In this role you’ll design and manage our global IP routing platform and other network systems. This will involve selecting and managing datacenters, upstream carriers, and peering exchanges in globally distributed locations, configuring routers and switches, scaling planning, refining BGP and OSPF traffic engineering, troubleshooting packet loss, improving internet peering, and other similar tasks.
• Sales Engineering: You’ll interact with our customers and partners as a technical expert on our services and technology. You’ll act as a consultant to them, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
• Escalation Technical Support: We take pride in providing excellent service to our customers, eliminating the typical finger-pointing seen in IT, through skillful troubleshooting. In this role you’ll help customers (usually working with their IT consultants or other skilled people) to resolve escalated issues.
• Device and Service Management: We employ both traditional network equipment and custom Linux-based systems within our network. You’ll work with these platforms manually and through automation. We use Puppet, Ansible, and several other tools for automation, and you’ll have opportunities to improve upon these systems.
• Leadership and Management: You’ll lead a small team of network engineers, so you’ll both execute individually in these various tasks, and care for and manage the team. You’ll handle everything from coordinating PTO to documenting and enforcing network operations policies.

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.