Director, Professional Services at Auth0
Bellevue, WA, US
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

Professional Services Lead

At Auth0, our Professional Services team include highly skilled Project Managers and Solutions Architects who help our customers develop technical expertise and deliver Identity solutions to key customer engagements around the world. Our Professional Services team deliver architecture guidance, lead proof-of-concept projects, perform architectural assessments, review best practices, conduct skills-transfer workshops, collaborate with customers to address their security, performance and scalability requirements. They advise customers on migrating existing systems and building new systems using the full range of Auth0 services.

The Professional Services Lead manages a team of Project Managers and Solutions Architects world-wide, overseeing the performance of the Professional Services business, in order to accelerate the adoption of our platform.
Responsibilities

Engagement with customers — Collaborate with customer stakeholders, Customer Success Management Team and its lead, and Sales team and its lead to develop strong customer relationships as well as build a growing business, driving Auth0 adoption in key accounts
Collaborate with customer engagements that can span from short projects proving the value of Auth0 services to mid-range projects that include the implementation of different scenarios on top of our platform
Coach and teach - collaborate with pre-sales, training and support teams to help customers learn and use Auth0 services
Deliver value - Built Professional Services onboarding offerings, tailored offerings matched to parts of the customer lifecycle in a SaaS company
Lead great people - attract top technical talent to build a high performing team of Project Managers & Solutions Architects with superior technical depth and outstanding customer relationship skills
Requirements

Experience building Professional Services teams and programs in a global SaaS business
Can negotiate/strategize with Sales around Professional services attach
Business development experience including complex agreements
Global people / Team Leadership experience