Community Engineer at Auth0
Bellevue, WA, US
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

The mission of the Community Engineer (CE) is to partner with the Community Lead with the goal of build, grow and maintain a Community for Developers interested in Auth0 products. The role of the CE as part of that mission is to provide a great experience to developers participating in the Forum/Community by means of excellent and quick technical support and follow-up. Also to interact, oversee and motivate forum participants from a technical perspective.

As a CE, not only will you help developers integrate Auth0 into their solutions, but you will also be shaping how Auth0 is perceived by the developer community.

Responsibilities

Interact with developers around the world to help them integrate Auth0 into their products and solve technical issues they run into, mainly through the forum by answering questions not covered by the community directly.
Help community members enriching the quality of the discussions (both questions and answers).Participate directly in the forum, getting insights, discussing with developers, etc.
Detect valuable patterns for the rest of the company from the Forum questions (i.e. valuable docs to produce, etc.).Partner closely with the Community Lead to provide technical advisory to the initiatives around the community.
Provide feedback to the engineering teams on how to improve our product and customer experience.
Track, triage and follow up on community questions throughout their life-cycle.
Build proof of concept and sample applications.
Innovate on how support is provided to the community. Bring innovative, state-of-the-art ideas to optimize our processes, tools, etc. and ultimately, our users’ experience.
Mentor new team members.
Requirements

Self-motivated, quick learner, fast researcher, and hungry to improve technical skills.
Love to code and solve technical issues varying in complexity and technology. Good at empathizing with developers and have experience with troubleshooting environments.
Excellent written and verbal communication skills (English) and passionate about talking to customers.
Enjoy writing and teaching, capable of explaining complex concepts in easy-to-understand language.
Have experience with dealing with a forum and are comfortable with a remote working environment.
Love to contribute to the open source community.
Proven experience working or participating in a developer community.
Attention to detail.

Bonus attributes
Experience with OAuth2 and OpenID Connect.
Experience moderating a forum.
Fluent communication in languages other than English and Spanish.
This is a great position to work from your home, and that will be the expectation if you are in an European or Asian/Pacific time zone. If you are located in Buenos Aires, Argentina, you will have the chance to work in our offices located in Palermo side by side with the Engineering teams. The same if you are located in the Seattle area with our offices in Bellevue where many members of the Sales team work. Benefits vary by location.

Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.