Inside Sales Specialist at Customer.io
United States of America / Portland, OR, US
At Customer.io our mission is to help businesses talk like people. Today over 1000 internet businesses use Customer.io to manage, send, and track performance of email, SMS and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioural data: what people do or don’t do when logged in to a web or mobile app.

Customer.io Inside Sales Specialist - A Day in the life

You can live wherever you want to be in the USA (including our office in Portland, OR). You’ll primarily be working Eastern time zone hours.

This is a role on our Sales team. Day to day, you'll be working alongside Justin, Jesse, and Mitchell.

You will drive conversations with leads (potential customers) to clearly understand their business, and learn how Customer.io can assist them in achieving their goals, by providing expert guidance in helping them get started with the necessary steps needed to be successful. You'll be spending a lot of time both on the phone, in conference call/zoom meetings, performing demonstrations, and closing deals.

You’ll shine at being empathetic in all conversations, and clearly articulate Customer.io’s value proposition to new prospective companies. You can think of this role as an expert advisor or concierge to help people become initially successful in the product and choose a subscription plan.

The following are required for application to this role:
Experience in selling of B2B Software
Experience working with and speaking with engineers, product teams, marketers, and C-level executives
Experience working in a very technical environment. Comfort working with user behavioural data, API's, JSON
Some of your responsibilities will include:

Lead initial qualifying conversations to understand if we are going to be a good fit for each other
Act as the direct point of contact for prospective customers as they evaluate Customer.io
Gather information about a prospective customer's product, make recommendations on paths to integrate, and offer helpful advice and information on what messages to send
Perform long-form instructional demonstrations of the platform to potential customers
Speak intelligently about technical things like APIs, JSON, HTML, Javascript
Understand data, testing, and more to ensure that your advice can help new team’s meet and exceed their goals
Work with Team Leaders to understand your monthly and quarterly objectives - and work to meet and exceed them
Host and co-host webinars about a specific topic or Customer.io in general
On a given day, you might end up teaching marketers about running A/B tests and creating rules for sending emails. You might also end up advising developers on how best to structure the data they are sending in to Customer.io. Then you could finish off by demo-ing the product and talking about how someone can best get value out of what Customer.io provides.

Ultimately the goal of this job is to help more people become happy, paying customers of the service.

About You:

You've been working in the software/tech industry for 3+ years
You have ample experience and are comfortable talking on the phone with a variety of roles, e.g. engineers, marketers, c-level executives
You have a proven track record with an ability to sell to new customers
You can think logically and analytically. Customer.io is all about rules and you need to be able to understand and define them!
You're empathetic and can relate to other people and their challenges.
If you see something that is broken, you'll fix it rather than assuming someone else will.
You can communicate complex ideas simply.
You get joy from helping other people be successful.
You are comfortable negotiating with executives.
You're well organized and don't get overwhelmed when you are juggling a lot of things.
When you believe in a product, you can convince other people to buy it too.
You are able to influence others through direct, clear, yet persuasive communication


Why should you work with Customer.io?

Work at our head office in Portland, OR or anywhere in the United States you want. We want to enable you to do your best work, and this is how we aim to do that:

Competitive salary - We’re offering $60,000 USD for this position in the company.

Equity - You'll own a piece of the company. It's not a get-rich-quick deal, but if you stay around for a while, we're planning to be a long-lasting company and your piece of it may be a nice bonus.

Big Impact - Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.

Great Tools - Everyone in the company has a budget for a computer, a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.

Health Benefits - We pay 100% of your premiums for medical, dental and vision.

Paid Parental & Medical Leave - including adoption

Retreats - We get our whole company together once a year. We've had retreats in Iceland, Barcelona, Romania, and Hunter Mountain, NY.

Vacation - Rest and recuperation is important. We offer unlimited paid time off with a 2-week minimum per year.


At Customer.io, we’re committed to building a diverse environment, and encourage minority applicants. So far, we have team members in France, Germany, Canada, and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively, but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.

Customer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Basically, we follow the law, but also like you for who you are!