Technical Customer Success Manager at Auth0
Bellevue, WA, US
About Auth0:Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

Technical Customer Success Manager

The Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform. T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.
Responsibilities

You will immerse yourself in the common patterns and practices of Auth0 solutions
You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.
You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.
You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.
You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.
You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.
Requirements

Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors)
Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering
Extensive experience with software development, common development frameworks, API’s, SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.
Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.
Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications