Professional Services Project and Onboarding Manager at Auth0
United States of America
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

Our Project and Onboarding Manager role coordinates execution of the different Engagements with customers: Professional Services engagements, initial PSaaS onboarding process and Managed Services PSaaS activities

We are looking to fill this role on the Eastern or Central time zone.
Responsibilities

Project manage and coordinate new appliance customer implementation (working as a conduit between customer and internal implementation resources). May include:
Working with customer to be accountable to completing pre-implementation requirements.
Communicate process workflow updates and set clear expectations on milestone dates with customers and internal stakeholders.
Tracking key implementation milestones, escalating to customers/internal stakeholders when not achieved.
Coordinating meetings between customer, and internal resources to progress the appliance implementation.
Coordinate trainings, and other key knowledge transfer sessions with customer.
Educate customer on key processes, such as: issue escalation, updates, troubleshooting procedures.
Ensuring internal documentation and data captured correctly in internal systems.
Handling customer escalations during project.
Requirements

Contribute to building and improving processes to increase customer Appliance project efficiency & capacity.
Create or contribute to internal onboarding “playbooks” for internal team members.
Create or contribute to customer facing onboarding content, forms and documentation that adds value to the end customer experience and drives efficiency & capacity.

Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status