Managed Services Engineer - EMEA at Auth0
London, GB
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

The Customer Success Managed Service Engineer is a Solutions Architecture specialization that is responsible for provisioning, installation/configuration, operation, monitoring, and maintenance of the system stack related to the Auth0 Private SaaS. The successful candidate for this position will be the person responsible for customer production, development and test infrastructure administration across several geographic locations where they are located. The candidate should have a broad infrastructure, systems, security, operations and automation skills.


Responsibilities

Executes installation, updating and maintenance of Appliances 

Monitors health of PSaaS, tunes performance, provides advice to customer for better operation, takes steps to alleviate issues

Performs capacity planning, performance testing, etc.

Escalation point for PSaaS support issues requiring escalation from support team

Provides documentation around Operation

Interface back to the PSaaS Engineering team to report core issues, required improvements, new feature requests

Requirements

Infrastructure, high availability / load balancing concepts and technologies. Routers, firewalls, storage subsystems 

Professional work experience with protocols/technologies like HTTP, SSL, LDAP, SSH, etc. and Linux operating system Ubuntu.

Ability to use a variety of open source technologies and tools like MongoDB, NodeJS, and NGINX; ElasticSearch is a plus.

Ability to code and script, experience with systems and IT operations (Ubuntu Linux, bash scripts)

Familiarity of automation tools is a plus (Puppet)
Experience with monitoring

A strong focus on business outcomes, comfort with collaboration, open communication and reaching across functional borders

Excellent written and verbal communication skills;
Ability to set expectations and communicate goals and objectives with customers and teammatesAbility to delegate responsibilities, assign special tasks and projects, identify new opportunities for process improvement;
Possess outstanding decision making and analytical skillsServe as a coach, mentor, knowledge resource, and escalation point for customers and support representatives
Multi tasking and Time Management Skills

Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status