Support & QA Manager at Brandlive
Portland, OR, US
Overview:
The Support & QA Manager is responsible for supporting customers, viewers, and the Brandlive team with technical support and developing and maintaining quality assurance procedures.

Responsibilities:
Become an expert in the use of the Brandlive platform
Support all users of the platform (customers, viewers) with technical issues
Manage multiple support channels (chat, email, phone)
Solve tier 1 problems
Identify tier 2 problems and work with dev team to solve
Work closely with Customer Success Managers to solve customer’s technical issues
Proactively QA the entire platform and work with dev team to implement solutions
Create and manage support content for internal and external use in collaboration with Customer Success team
Support international customers in a timely manner and work with Customer Success to develop an international support program
Experience:
Support role at a prior company
Proactive software QA
1+ year of front end web development (HTML, Javascript, CSS)
Video experience a bonus
Experience with or understanding of backend scripting and databases is a big bonus.
Skills:
Personal + Authentic – Act like a guide
Resourceful
Creative tools
Development of HTML & Javascript w/ desire to learn more
Technical inclination and interest
Knowledge of broadcasting and consuming video online
Excellent verbal and written communications skills
BA/BS degree or equivalent
Additional Info:
Fantastic Company Culture
Competitive Employee Benefits (including unlimited PTO)
Choice of Mac or Windows computer
Choice of iPhone or Android device
Office in NW Portland
Full-time