Solutions Architect (APAC) at Auth0
Sydney, AU
Auth0 is a SaaS identity security company that's the fastest growing major identity security company globally today. It provides an enterprise-grade identity platform that secures billions of logins annually. The company makes it easy to implement even the most complex identity solutions for web, mobile, IoT and internal applications and APIs, as well as sophisticated identity management for employees, customers and partners.

This role could be located anywhere in the APAC region - Sydney is preferred

Solutions Architects are responsible for implementation and best practice coaching for our biggest customers. They help translate business and security requirements into technical requirements and implementing it. The role requires both broad and deep technology and identity management knowledge, with the ability to architect solutions by mapping customer business and security problems to Auth0 solutions. They will also communicate with sales, support, and product teams to ensure flawless execution of the support and implementation process.

Responsibilities

Assisting customers in architecting, planning, developing/implementing and applying governance for integrating Auth0 in customers solutions as appropriate.
Apply advanced analysis skills and experience in principals of solutions design to define appropriate customer solution, scope the effort and provide technical leadership.
Conduct quality & product usage checks to ensure customer & product satisfaction expectations are being achieved for customers and that a high level of service is being delivered.
Develop and maintain project plans, issues logs, and status reports.
Track customer satisfaction metrics; identify opportunities to improve metrics and team efficiency based on results of reporting and analytics.
Requirements

The Solutions Architect must have proven experience managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to a conclusion while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure and has demonstrated skill in both crisis management and expectation management.
Comprehensive experience with security solution architecture from an application perspective and demonstrable success of aligning technical teams with business, and managing the delivery of associated technical services, solutions, architectures, and technologies. Technical knowledge of authentication and authorization protocols, threat modeling and application security.
Familiarity with the whole development lifecycle including modern development tools, languages and frameworks, continuous integration/deployments tools and monitoring, performance, and optimization practices.
In depth knowledge and experience with at least one development language/technology. Experience with Node.js and front-end development frameworks is a plus.
Excellent written and verbal communication skills. Ability to set expectations and communicate goals and objectives with customers and teammates. Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the business. This will include explaining technical concepts to nontechnical stakeholders if required. Ability to successfully communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc. Ability to understand and escalate issues efficiently and appropriately.
Ability to delegate responsibilities, assign special tasks and projects, identify new opportunities for process improvement. Must have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.
erve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives
Multitasking and Time Management Skills
Experience in Pre-sales and Delivery Consulting is a plus
Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status