Managed Services Engineer at Auth0
United States of America
Auth0 is a SaaS identity security company that's the fastest growing major identity security company globally today. It provides an enterprise-grade identity platform that secures billions of logins annually. The company makes it easy to implement even the most complex identity solutions for web, mobile, IoT and internal applications and APIs, as well as sophisticated identity management for employees, customers and partners.

The Customer Success Managed Service Engineer is a Solutions Architecture specialization that is responsible for provisioning, installation/configuration, operation, monitoring, and maintenance of the system stack related to the Auth0 Private SaaS. The successful candidate for this position will be the person responsible for customer production, development and test infrastructure administration across several geographic locations where they are located. The candidate should have a broad infrastructure, systems, security, operations and automation skills.

This role can be located anywhere in the Americas with a preference in the greater Seattle/Bellevue area

Responsibilities

Executes installation, updating and maintenance of Appliances

Monitors health of PSaaS, tunes performance, provides advice to customer for better operation, takes steps to alleviate issues

Performs capacity planning, performance testing, etc.

Escalation point for PSaaS support issues requiring escalation from support team

Provides documentation around Operation

Interface back to the PSaaS Engineering team to report core issues, required improvements, new feature requests

Requirements

Infrastructure, high availability / load balancing concepts and technologies. Routers, firewalls, storage subsystems

Professional work experience with protocols/technologies like HTTP, SSL, LDAP, SSH, etc. and Linux operating system Ubuntu.

Ability to use a variety of open source technologies and tools like MongoDB, NodeJS, and NGINX; ElasticSearch is a plus.

Ability to code and script, experience with systems and IT operations (Ubuntu Linux, bash scripts)

Familiarity of automation tools is a plus (Puppet) Experience with monitoring

A strong focus on business outcomes, comfort with collaboration, open communication and reaching across functional borders

Excellent written and verbal communication skills;

Ability to set expectations and communicate goals and objectives with customers and teammatesAbility to delegate responsibilities, assign special tasks and projects, identify new opportunities for process improvement;

Possess outstanding decision making and analytical skillsServe as a coach, mentor, knowledge resource, and escalation point for customers and support representatives

Multi tasking and Time Management Skills

About Auth0

Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.