Developer Success Engineer (APAC) at Auth0
Sydney, AU / Asia Pacific Region
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most high-demand apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

The position:

We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Being part of a regional team led by a Regional Support Manager, you will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by you will directly impact the long-term success of the relationship. In order to succeed in this team, we need people with the passion and energy to work in an ambitious and rapidly changing environment.

Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.

Your responsibilities:

Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion
Operational management of Support tickets
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
Work as part of our extended support team in a startup atmosphere, always looking for opportunities to exceed customer expectations
Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
Collaborate with other departments in the company to achieve customer satisfaction
General skills:

Strong analytical and problem solving skills
Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
Ability to quickly context-switch between multiple complex work streams
Instinctive capability to subdivide problems into basic components to efficiently pinpoint root cause of issues
Customer-obsessed attitude — a customer advocate, always committed to exceed our customers' expectations
Extraordinary colleague with solid communication and presentation skills
Proactivity — find opportunities and take precautionary action against potential problems
Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
Technical domain focus:

Knowledge of software development fundamentals and common architectures
Knowledge of HTTP, encryption, basic security concepts
Understanding of authentication and authorization concepts
Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
Proficient in at least one programming language; ideally JavaScript
Experience & education:

Min 2 years of technical support and/or software development
Alternate description – 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects

This position will be based in Sydney, Australia or remote from other locations within Asia Pacific.