Training Manager at Auth0
Bellevue, WA, US
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security. We are seeking a Training Manager to round out the Developer Success Operations team. This role will translate process into knowledge content, ensuring the information is conveyed to drive maximum retention as quickly as possible. The ideal candidate will have experience in both instructional design and training delivery in a corporate setting, ideally within a technical organization.

Key Responsibilities:

Organize and facilitate on-boarding to all new staff, partnering with subject matter experts cross functionally across the brand to ensure accuracy of information and SOP’s being delivered.
In partnership with Support leadership, observe talent and provide feedback on employee/departmental development opportunities.
Assess business metrics to identify training needs to improve operational efficiencies.
Proactively benchmark competitor brands to gain and share knowledge of best practices.
Support Developer Success in driving client satisfaction through applied learning by way of scheduled and active observation and coaching to the team members.
Provide operational support for a variety of initiatives to streamline processes, reduce administration and achieve team/business goals.
Key Qualifications:

Minimum 5 years of formal corporate training experience required.
Experience in a Customer Support environment a strong plus
Experience both designing and delivering instruction
Excellent one-on-one and group presentation and facilitation skills
Ability to use a variety of learning/training concepts and principles
Strong background in, and passion for, customer service
Must possess strong verbal and written English communication skills.
Bachelor’s degree.