Technical Writer/Content Strategist at Auth0
Bellevue, WA, US
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security. We are seeking a Technical Writer/Content Strategist to optimize the content on Auth0’s customer Community. This role will work cross-functionally to identify and action opportunities to improve the customer experience through content strategy. The ideal candidate comes to us with an understanding of the fundamentals of technical writing and a finger on the pulse of the evolving world of content strategy in the IaaS/SaaS/PaaS industries.

Key Responsibilities:

Work with Product Management to gather information and develop audience-specific content
Assist in developing and building the framework for Knowledge Centered Strategy (KCS)
Develop a governance framework for all content that ensures relevance, accuracy, and freshness
Develop a program for the appropriate engagement of the Support team in developing and updating content for customers and colleagues
Provide expertise in the authoring and editing of content
Collaborate with the Community Leader to ensure case deflection is a priority in the strategy to evolve Community.
Provide timely updates to measure the success of content-based initiatives
Provide operational support for a variety of initiatives to streamline processes, reduce administration and achieve team/business goals.
Key Qualifications:

Minimum 5 years’ experience in a combination of technical writing and content strategy.
Standout idea generator and problem solver with excellent communication and organizational skills.
Ability to compellingly communicate a brand’s story, and a design sensibility to envision how content will be presented or distributed in formats other than text-based articles, such as infographics or multimedia presentations.
Experience gathering key business and user insights, and creating a long-term vision for content generation.
Excellent written and verbal communication skills; comfortable presenting to and facilitating all levels of audience with poise and professionalism
Bachelor’s degree.
Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.