Data & Integrations Engineer at Customer.io
United States of America
We're looking for a Data and Integrations Engineer to be responsible for all of the internal business data for Customer.io. Our strategy is to get data from all of the tools we use to power our functions: finance, customer support, sales, marketing, and product and put it all in a data warehouse. From there we can leverage that data by combining it and making it visible to the company in dashboards, or making it accessible in the tools people use every day to do their job.

We have a lot of this infrastructure set up already using a third party. Your job is to take over the responsibility of getting all our data from point A to point B and making sure it’s reliable and complete. You’ll work with other departments within Customer.io to continuously improve and update the data in our warehouse and our understanding of it in order to help us be better, smarter, faster.

Let us be more specific. Here are a few examples of things you’d be doing around here:

Own our business data and how it gets from A to B - You’ll know everything about how our business data gets from the tools we use in to our data warehouse. Today we use tools like Segment, Stitch Data, Snowplow, Zapier and DBT as part of our data pipeline.
Instrumentation of the Customer.io App. You’ll build expertise on how Customer.io (the app) is instrumented and build and enhance so that we can our teams can effectively use our own tool in new and innovative ways to trigger messages to customers.
Build custom tools and views from the data warehouse. You’ll find ways to get data from where we have it (like our data warehouse) to where it’s useful (like inside our Helpdesk software and at the fingertips of our technical support engineers. We use Mode and Looker to help us understand our data today.
Work with teams to make sure our new initiatives feed data in to our warehouse. For example, when we add a new initiative like a weekly webinar, you’ll advise and work with marketing to get data about the initiative flowing into the warehouse in a usable way.
Joining our team, you’ll report to Colin - our CEO and co-founder - and new dad!. You’ll work alongside our Supreme Data Overlord aka Data Analyst aka Julie Beynon as your partner in data crime (you won’t really be committing crimes) in service of the rest of the company.

What will you bring to the table?

You’re someone driven by curiosity in your approach to problem solving. We’ve had a lot of recent headscratchers trying to figure out why some piece of data is or isn’t arriving in the warehouse. With a problem like that your curiosity leads you to understand the problem completely. Once you understand something well, you can write clearly and concisely to describe it to other people and help to solve it.

In the recent past, you’ve instrumented websites and applications with analytics tools. Ideally you’ve gone a bit deeper than a basic google analytics integration where you copy and paste a snippet. You have a good familiarity with how analytics tools and apis work in general.

You've set up applications on modern cloud infrastructure and have familiarity with AWS and more specifically operating an Amazon Redshift data warehouse.

You’re comfortable writing SQL statements to query a database. You also have a good understanding of at least one modern programming language. If you know Python and have used it for analysis, that’s a bonus.

You also have some experience in data analysis and a strong interest to continue learning.

If you’re missing one or two of the things above but have a desire to learn and meet other things we’re looking for, we’d still like to hear from you.

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Work at our head office in Portland, OR or anywhere in the world you want. We want to enable you to do your best work, and this is how we aim to do that—

Competitive salary - We’re offering $80,000 - $100,000 USD for this position in the company depending on experience.

Equity - You'll own a piece of the company. It's not a get-rich-quick deal, but if you stay around for a while, we're planning to be a long-lasting company and your piece of it may be a nice bonus.

Big Impact - Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.

Great Tools - Everyone in the company has a budget for a computer, a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.

Health Benefits - We pay 100% of your premiums for medical, dental and vision.

Paid Parental & Medical Leave - including adoption

Retreats - We get our whole company together once a year. We've had retreats in Barcelona, Romania, and Hunter Mountain, NY. This September, we’re going to Iceland!

Vacation - Rest and recuperation is important. We offer unlimited paid time off with a 2-week minimum per year.


At Customer.io, we’re committed to building a diverse environment, and encourage minority applicants. So far, we have team members in France, Germany, Canada, and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively, but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.

Customer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Basically, we follow the law, but also like you for who you are!

Come Join Us!

Apply below with your resume, and make sure you tell us why you’re interested in the position! We’ve added a few questions that will also help us understand how you think. Psst! We’d also love to see that you know something about Customer.io, and uphold our mission by communicating with us as a person talking to other people.