Account Renewals Representative at Auth0
Bellevue, WA, US
The Account Renewals Representative is the front line to retaining Auth0 identity-as-a-service
enterprise subscription customers and exploring upsell potential for add-on services. This
individual will be the lead point of contact for all customer contract discussions and related
negotiation decisions. The role requires great attention to detail related to contract terms and
customer needs, ability to manage the sales process to close, and expert negotiation skills.
Success will require early engagement with customers prior to their renewal date, identification
of gaps between existing contract terms and current subscription terms and pricing levels, and
assessment of potential for add-on services to raise contract value
Responsibilities

Successfully renew subscription contracts through direct customer interaction including contract review, service add-on assessment, and negotiation of win-win terms for highest customer retention and account revenue growth.
Properly forecast and close monthly and quarterly revenue exceeding targets.
Early identification of potential at-risk accounts based on usage patterns assessment and contract expectation gaps.
Create win-win sales proposals matching our subscribers' use cases and company goals.
Manage sales steps through CRM and other systems
Skills and Abilities

Excellent listening skills and engaging personality.
Strong negotiation skills with win-win mindset.
Impeccable track record of quota attainment.
Ability to manage multiple contract negotiations per quarter for highest possible renewal rate.
Capability to work autonomously and in team setting depending on situation.
Solid organization capabilities to manage multiple opportunities and customer requests concurrently using our CRM and other tools
Auth0 is an identity-as-a-service solution that removes the complexity of authentication and authorization for app developers. Built by developers for developers, the company's service is used by thousands of developers and IT mangers in both small and large corporations across 124 countries in the financial, media, software, security and consumer sectors. The company is based in Seattle, WA and is financially backed by Bessemer Ventures, Trinity Ventures, K9 Ventures, Portland Seed Fund and NXTP Labs.