Technical Account Manager at Cloudability
Portland, OR, US
At Cloudability, Technical Account Managers serve as the advocate and primary point of contact for our customers. Their goal is to increase engagement, cement relationships, and further product usage and adoption within organizations through effective communication and a complete understanding of business needs.

The ideal candidate will have a strong analytical background, project management skills, experience supporting a technical product, and most importantly, a friendly, consultative approach to addressing customer needs. This is a multi hats role: sometimes partnering with the sales team to close new business and other times providing technical guidance to customers.

What you’ll do:

Engage regularly with customers as their primary point of contact
Analyze customer business objectives and use our toolkit to build insightful reporting
Educate customers of Cloudability’s value through structured outreach and effective communication
Advocate internally for customer based on their business needs and requirements
Partner with Sales to continuously improve the new customer onboarding process
Partner with the Support, Product, and Engineering teams to ensure customer issues are resolved efficiently
Diligently track engagement and onboarding activities to ensure departmental transparency
Create educational content, blog posts, and tutorials to help customers derive more value from Cloudability
Develop, retain and grow relationships with assigned clients
Effectively communicates Cloudability offerings to the clients based on their business needs
Provide a next level customer experience for everyone you deal with
Travel as needed to ensure the success of critical customers

Passionate about helping customers
Able to analyze and solve complex problems on the fly
Well versed in analytics and adept at navigating complex data sets to find answers
Experienced in account management and/or technical client-facing support
Deeply familiar with Amazon Web Services or web hosting/IaaS
Skilled at building relationships with customers and co-workers
Persistent, tenacious and able to deal with people when they are happy or not
A great communicator in both technical and non-technical contexts
What’s In It For You:

A competitive full-time salary and stock options - we want you to be excited to be a part of a startup, not starve
Fully paid health care, dental and vision insurance for you and your family
Optional FSA debit card to cover non-standard medical expenses
Paid holidays/open vacation policy
Flexible work schedule
Transportation expenses covered - parking or TriMet pass
Gym/fitness membership covered
Tuesday lunches and all kinds of other snacks; really great coffee (important!)
Bottomless kombucha
Happy Hours and many other awesome company events
A crazy, hardworking, humble group of coworkers