Retail Associate at Wildfang
Portland, OR, US

Wildfang’s mission is pure and our pursuit is relentless: We exist to help every kind of woman become the best possible version of herself, smashing gender roles and patriarchy in the process. Sometimes this means giving her the confidence to rock a suit to the party. And other times it means giving her the support she needs to perpetrate some serious badassery out in the world, like taking a stand against reproductive injustice, gender violence, labor inequality and, well, the current administration. Our store may be founded upon a woman's right to menswear, but our core is founded upon a woman's right to rights. 

Wildfang sales team members are responsible for a variety of daily tasks that allow them to act as the face of the company. Sales Associates are expected to create a customer-oriented environment and obsess the details that make those experiences. They must be organized and fast paced multi-taskers with time management skills that allow them to complete projects while keeping the big picture in mind. They must be prepared to roll up their sleeves and help teammates execute their work and key projects when they lack resources or bandwidth. We are a family #wearewildfang

 

Sales and Customer Service Responsibilities

-        Must be obsessed with customer service and willing to go the extra mile for customers while maintaining an understanding of the big picture.

-        Genuine, warm, engaged and education oriented customer service skills. Must be able to create organic relationships with customers that build on the Wildfang brand identity.

-        Utilizes customer service and personal relationships with customers to encourage work of mouth promotion and clienteling opportunities/services.

-        Enthusiasm for fashion in general. Wildfang serves a large range of customers and associates are expected to engage organically with customers from a diverse range of personal style.

-        Ongoing knowledge of all brands and products offered and the ability to thoughtfully utilize this information to educate customers.

-        Ability to work at a quick pace and demonstrate multi-tasking skills without compromising exceptional customer service.

-        Ability to quickly and accurately process POS transactions.

 

Visuals

-        Daily straightening and organizing of sales floor with an eye for detail. Must be proactive in achieving continuous high levels of visual organization.

-        Participation in regular sales floor re-sets of new product and displays.

-        Additional assigned projects, which may include window displays and physical, plan maintenance.

 

Additional

-        Ability to lift 30 lbs.

-        Daily cash handling and deposits

-        Daily and weekly cleaning of inside and outside of store

-        Willingness to help plan and deliver world-class in store events.

-        An understanding of Portland’s current cultural/creative landscape and the ability to use this knowledge to engage customers and drive sales.

HOURS/PAY/BENEFITS -

PORTLAND:

  • Part Time + Full-Time available
  • PT- 20-25 hrs per week // FT- guaranteed 30 hours a week
  • Open availability. Monday/Wednesday/Weekends
  • Pay DOE
  • Health benefits for FT
  • Generous PTO and store discount. 

LOS ANGELES:

  • Part Time
  • 20-25 hrs per week
  • Weekends + One Week Day
  • Pay DOE
  • Generous PTO and store discount. 

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