Senior Strategic Account Manager at Cloudability
Boston, MA, US

The Strategic Account Manager oversees projects and business relationships with assigned accounts to grow the relationship and exceed customer’s expectations.

In a typical week you will:

  • Help our team drive revenue to meet or exceed quarterly revenue targets
  • Understand the customer needs, influence the Cloudability roadmap, and build mutual value at each stage of the cloud journey.
  • Retain and renew customers through reducing churn, expand use of our product, and building C-level/Exec sponsorship
  • Engage customers through Product value meetings, hosting Customer Advisory Board in each Territory and Cloudability training for new BUs, and Quarterly Business Reviews/Executive Briefings
  • Grow accounts through New MRR/Grow MRR, up-sell opportunities/Expansion, create mutual growth plan for clients and develop strategic partnership with clients
  • Evaluate assigned account’s business processes and provide recommendations for automation and enhancements that generate additional revenue
  • Act as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts. Provide regular status reports and manage task lists on assigned accounts progress for all project areas
  • Manage all activities in the company CRM


About You

  • Technology related sales or account management experience, including closing experience
  • Background in public cloud infrastructure and pricing
  • Proven C-level selling and negotiation experience
  • Exceptional verbal and written communications skills
  • Experience using a CRM software system, preferably SalesForce
  • SaaS and/or Analytic experience preferred
  • A technical background in engineering, computer science, or IT is a plus
  • Formal solutions selling training a plus

Bonus Stuff:

  • Open to travel up to 25%


We provide competitive market pay, with a comprehensive benefit package that includes:

  • Company-paid Medical, Dental and Vision insurance, as well as Disability and Life insurance
  • 401(k), Unlimited PTO and Paid holidays including Boxing Day
  • Flexible time off to volunteer in the community and annual donation matching
  • Wellness and Commuter Benefits (which may include company-paid parking)
  • 12 weeks of paid leave for the primary caregiver
  • Dog friendly office + weekly yoga + coffee (plenty of tea as well)
  • A work environment that allows you to be yourself