General Manager - Minneapolis-St. Paul at The Riveter
St. Paul, MN, US / Minneapolis, MN, US

The General Manager is responsible for the overall operations and community at their location. They are responsible for the efficient running of the facility, building the community, bringing our story and value proposition to life, and the retention of our members.

What You’ll Do:

  • Ensuring best operational practices within the facility
  • Managing vendor relationships and conducting quarterly vendor cost audits
  • Manage ordering of supplies and track inventory
  • Manage outreach for locational A/R
  • Ensure an excellent experience for all members, prospective members, and guests while in the Space; model and exemplify hospitality excellence at all times
  • Tour and close prospective members
  • On-boarding new members and new member orientation
  • Developing relationships with members and gather information on their needs to identify services, programs, and execute connections that could help them achieve their goals
  • Assist the front desk team with member queries and requests where necessary
  • Develop and maintain local perks and partners in collaboration with the marketing team
  • Attending programming events when possible to interface and build relationships with the community
  • Supporting the team with planning and supervision of professional and personal development events
  • Conduct exit interviews with members that cancel their membership and work to retain members with special offers
  • Craft programming schedules based off our programming curriculum
  • Build partnerships with local experts who will provide their time and talent to help educate our members.
  • Attending the occasional evening event to support the events team

You’re Our Ideal Teammate if You:

  • Bachelor’s degree required or equivalent working experience in hospitality or related field acceptable
  • 5+ years minimum of progressive experience working in hospitality or related field
  • Strong tactical execution skills and ability to think critically with the highest level of operational excellence
  • Proficient in budgeting, reconciling and analyzing excel spreadsheets
  • Strong organizational and project management skills
  • Highly motivated, resourceful problem solver who can manage a budget and maximize value of event spend
  • Demonstrated experience managing team of direct reports
  • Acumen in facilities management
  • Intermediate level of proficiency with technology based systems such as co-work space management software
  • Strong interpersonal skills