General Manager - Bellevue at The Riveter
Bellevue, WA, US

The General Manager is responsible for the overall operations and community at their location. They keep the facility running efficient, build out our amazing community, bring our story and value proposition to life, and ensure that our members never want to leave. Does that sound like you?

What You’ll Do:

  • Ensuring best operational practices within the facility
  • Managing vendor relationships and conducting quarterly vendor cost audits
  • Manage ordering of supplies and track inventory
  • Manage outreach for locational A/R
  • Ensure an excellent experience for all members, prospective members, and guests while in the space; model and exemplify hospitality excellence at all times
  • Tour and close prospective members
  • On-boarding new members and new member orientation
  • Developing relationships with members and gather information on their needs to identify services, programs, and execute connections that could help them achieve their goals
  • Assist the front desk team with member queries and requests where necessary
  • Develop and maintain local perks and partners in collaboration with the marketing team
  • Attending programming events when possible to interface and build relationships with the community
  • Supporting the team with planning and supervision of professional and personal development events
  • Conduct exit interviews with members that cancel their membership and work to retain members with special offers
  • Craft programming schedules based off our programming curriculum
  • Build partnerships with local experts who will provide their time and talent to help educate our members.
  • Attending the occasional evening event to support the events team

You’re Our Ideal Teammate if You:

  • Have a bachelor’s degree or equivalent working experience in hospitality or retail, or closely related experience with a strong operational focus. Entrepreneurial experience is a plus
  • Have 5+ years minimum of progressive experience working in hospitality or related field
  • Have P/L experience
  • Are passionate and have an understanding of entrepreneurial communities
  • Have strong tactical execution skills and the ability to think critically with the highest level of operational excellence
  • Are proficient in budgeting, reconciling and analyzing excel spreadsheets
  • Have strong organizational and project management skills
  • Are highly motivated and a resourceful problem solver who can manage a budget and maximize value of event spend
  • Have experience managing team of direct reports
  • Have experience in facilities management
  • Have an intermediate level of proficiency with technology based systems such as co-work space management software
  • Have strong interpersonal skills
  • Thrive in a fast paced environment while maintaining attention to detail
  • Are calm and good-natured under pressure