Managing Director - Seattle at The Riveter
Seattle, WA, US

The Riveter is looking for a Managing Director to be responsible for the overall performance of the assigned market, including membership sales, community programming, facilities improvements and maintenance, and more. The role demands innovative thinking in a fast-paced, high-growth environment while embodying The Riveter's core values of optimism, inclusiveness, and a driven work ethic. The Managing Director is responsible for growth, retention, team building, and bringing The Riveter's mission to life. This role reports to the COO and is based in Seattle.


What You’ll Do:

  • Manage department heads (sales and events) and community leaders in the market
  • Monitor member feedback and communicate to and train associates accordingly
  • Manage and optimize the P/L and Pro-forma (member growth, occupancy, revenue, and margins); continually look for creative solutions to grow the bottom line
  • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
  • Tour and visually inspect properties on a weekly basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the locations
  • Collaborate with other internal teams to have a cohesive and consistent marketing, sales and event execution plan
  • Partner with Member Experience team to pilot and execute initiatives and develop partnerships that increase member happiness and reduce churn
  • Re-imagine partnerships, events, and initiatives through with a fresh and innovative approach
  • Develop and maintain brand awareness in the market
  • Facilitate relationships with local community leaders, influencers, government officials, entrepreneurs, and businesses
  • Attract, hire and retain top talent and high performing teams
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and C-level
  • Create specific, measurable, achievable, realistic, and timely action plans to drive the culture of member service and remedy member service deficiencies
  • Oversee location sales and operations, and regularly participate in sales calls/client visits
  • Engage in business development for corporate membership sale

You’re Our Ideal Teammate if You:

  • Have minimum 7+ years' experience in hospitality or retail, or closely related experience with a strong operational focus. Entrepreneurial experience is a plus
  • Have experience in a metrics-driven start-up preferred
  • Have a BA/BS or equivalent in Business, Marketing, Hospitality or other related degrees
  • Have P/L experience
  • Have experience in real estate, facilities management or retail a plus
  • Are passionate and have an understanding for entrepreneurial communities
  • Have experience with strategic planning, setting attainable goals, and the ability to develop people through management and leadership is highly desired
  • Thrive in a fast paced environment while maintaining attention to detail
  • Are calm and good-natured under pressure