Documentation Lead at Auth0
United States of America
Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!
 
Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Our extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. We are consistently recognized as a great place to work based on our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!
 
Auth0's Documentation is some of the most highly respected in the cloud software industry. To ensure our Documentation remains the best, we're looking for an experienced technical content lead to provide direction and strategy to our existing team of talented technical writers, and help continue our work on innovation and improvement.
 
Reporting to the Head of Content & Guidance within our Engineering Org, you will work alongside the leads of our Quickstarts and Learning initiatives to define a roadmap of enhancements and project work that will continue to push Auth0 ahead of our competition in the space of online documentation.
 
This is a management position with a team of 5 technical writers as direct reports and the successful candidate is ideally located in PST (UTC−8 or within 4 hours)

In this role you will:

  • Lead a high-performing team of technical writers
  • Implement and drive an agile delivery framework for the Technical Writing team
  • Define a roadmap of innovations and enhancements on the Docs platform whilst ensuring our content remains up-to-date and accurate
  • Collaborate on the creation of content for associated platforms including our Auth0 University and our Quickstart Guides
  • Implement partnerships and business processes to ensure our docs are always top-of-mind during any development cycle
  • Drive a culture of "documentation first" throughout our engineering and product teams to ensure that what makes our product stand apart from our competitors continues to do so

Skills & Abilities:

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high-quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Ability to drive an agile workflow for the team
  • Lead the strategic vision of the team including quarterly OKR definition
Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.
 
 
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Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.